Vitalis Group, Toulouse-based company expert in mystery shopping and quality audits for more than 20 years and Qualisens, a business based in Ile-de-France, MSPA (Mystery Shopping Professionals Association) member acting in the measure of quality of service in France and internationally, start this journey together with desire and determination.
1/ What opportunities ?
Their multi-sector approaches are complementary. This merger will allow them to put the best of their expertise at the service of your projects, such as:
- Measures (audits, mystery shopping, customer satisfaction surveys, store check)
- Support (e-reputation analysis, marketing studies)
- Training (customer experience and customer relations)
2/ Around which values ?
Their values are already common since:
- the human approach and customer proximity
- the quality of service and responsiveness
- the customer satisfaction and a results-oriented culture
are already deeply rooted in the DNA of both teams!
3/ A word from management
On the occasion of this announcement, Carole BISBAU, General Director, said :
This merger will strengthen our activity in the sector to respond even more effectively to the needs and expectations of our customers