Vitalis Group, Toulouse-based company expert in mystery shopping and quality audits for more than 20 years and Qualisens, a business based in Ile-de-France, MSPA (Mystery Shopping Professionals Association) member acting in the measure of quality of service in France and internationally, start this journey together with desire and determination.

1/ What opportunities ?

Their multi-sector approaches are complementary. This merger will allow them to put the best of their expertise at the service of your projects, such as:

• Measures (audits, mystery shopping, customer satisfaction surveys, store check)
• Support (e-reputation analysis, marketing studies)
• Training (customer experience and customer relations)

2/ Around which values ?

Their values are already common since:

• the human approach and customer proximity
• the quality of service and responsiveness
• the customer satisfaction and a results-oriented culture

are already deeply rooted in the DNA of both teams!

3/ A word from management

On the occasion of this announcement, Carole BISBAU, General Director, said :

This merger will strengthen our activity in the sector to respond even more effectively to the needs and expectations of our customers